Contact Us

Talk to Our Team in Scottsdale

Questions about an order, a quote or an account? Call us, or send a message and we’ll reply the same business day.

Call (844) 436-3526 Send a Message

Customer Service

Monday to Friday, 8 AM to 4 PM Arizona time

Phone
(844) 436-3526Toll-free
Email
CustomerService@PacificBiomedical.comWe reply the same business day
Hours
Monday to Friday, 8 AM to 4 PM Arizona timeArizona time stays on MST all year.
  • 20+ Years in BusinessPacific Biomedical Inc., Scottsdale, Arizona
  • Ships Within 1 Business DayGenerally, when in stock.
  • Ships to All 50 StatesIncluding Rx items once your Medical Director Authorization is on file
  • POs and Net-30Available on request, subject to a credit check. Tax-exempt accounts supported.

How Can We Help?

Pick what you need. Most answers are one click away.

  • Order Help

    Check an order's status, change it, or ask about timing. Have your order number ready.

    View Your OrdersAsk About an Order

  • Quotes, Bulk and POs

    Volume or contract pricing, freight and oversized equipment, and special orders. POs and Net-30 on request.

    Request a QuoteQuick Order

  • Agency and Facility Accounts

    EMS agencies, hospitals, government, dental and medical clinics. Use your work email to get verified fastest.

    Create an AccountAsk About Accounts

  • Rx and Medical Director Authorization

    Some Rx devices need a signed Medical Director Authorization on file before they ship. We'll reach out if your order needs one.

    Sign OnlineUpload a Document

  • Returns and Damaged Items

    Returns within 30 days need an RMA from us first. Report shipping damage within 7 business days of delivery.

    Request an RMAReturn Policy

  • Tax-Exempt Orders

    Send your exemption documents, and we'll set up tax-exempt ordering on your account.

    Email Your DocumentsRead the FAQ

Send Us a Message

Your message goes straight to our customer service team. We reply the same business day during office hours, Monday to Friday, 8 AM to 4 PM Arizona time. For anything urgent, call (844) 436-3526.

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Quick Answers

From our FAQ and store policies.

Can Individuals Order, or Is It Wholesale Only?

Both. Individual clinicians and the public can order online at posted prices. Agencies, hospitals and EMS organizations can buy here or ask for contract or volume pricing.

When Will My Order Ship?

In-stock items generally ship within 1 business day. PO and Net-30 orders ship after account and credit approval.

What Can't Be Returned?

For patient safety and regulatory reasons: opened sterile items, single-use or patient-contact devices, Rx devices once dispensed, special-order items, and refrigerated products. Returns due to ordering errors have a 20% restocking fee.

Do You Ship Outside the U.S.?

We ship throughout the United States. For international orders, we ship to a U.S.-based freight forwarder you choose, who handles export and delivery.

Who Handles Warranties?

Products carry the manufacturer's warranty unless the product page says otherwise. We'll help you coordinate a warranty claim with the manufacturer.

See All FAQs