Refund policy
We want you to be confident in every order. We accept returns within 30 days of delivery, subject to the conditions below. Because we supply medical and clinical devices, some items cannot be returned for safety, sterility, and regulatory reasons — please review the exceptions carefully.
How to start a return
All returns require a Return Merchandise Authorization (RMA). To request one, email customerservice@pacificbiomedical.com with your order number and the item(s) you wish to return. Our team will confirm eligibility and provide the correct return address and RMA number. Returns sent without an RMA cannot be accepted or refunded.
Return eligibility
To be eligible, an item must be:
- Returned within 30 days of delivery,
- Unused, unopened, and in its original, undamaged manufacturer packaging,
- Accompanied by an RMA number issued by our team.
Returns due to customer error (for example, ordering the wrong item) are subject to a 20% restocking fee, and return shipping is the customer's responsibility. The restocking fee and return shipping are waived when a return is due to our error or a defective, damaged, or incorrect item. Pacific Biomedical determines in good faith whether a return results from our error or from customer error.
Non-returnable items
For patient-safety and regulatory reasons, the following cannot be returned or refunded:
- Sterile items whose packaging has been opened or whose sterile barrier has been broken,
- Single-use, patient-contact, or implantable devices,
- Prescription (Rx) devices once dispensed,
- Special-order, custom-configured, or made-to-order items,
- Refrigerated, temperature-controlled, or perishable products,
- Items marked final sale, clearance, or non-returnable on the product page,
- Gift cards.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is defective, damaged in transit, or incorrect, contact customerservice@pacificbiomedical.com with photos and your order number. Report visible shipping or packaging damage promptly, and in any case within 7 business days of delivery, so we can file a carrier claim. For items that are defective or were sent in error, contact us within the 30-day return window. In either case we will arrange a replacement or full refund, including return shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. If the original payment method is unavailable (for example, an expired or closed card, or an order placed on purchase-order/Net-30 terms), we will issue the refund as account credit or by another agreed method. If more than 15 business days have passed since approval and you have not received your refund, contact us at customerservice@pacificbiomedical.com.
Exchanges
The fastest way to get the item you need is to request an RMA for the original item and place a new order for the replacement once your return is approved.
International returns
Returns of orders shipped through a freight forwarder or to an international destination are handled on a case-by-case basis. Please contact customerservice@pacificbiomedical.com before returning any such order.
Questions
Email customerservice@pacificbiomedical.com or call 844-436-3526 for any return question.
Pacific Biomedical, Inc.
8561 East Anderson Drive, Suite 105
Scottsdale, AZ 85255
Last updated: June 22, 2026