Privacy policy

This Privacy Policy describes how Pacific Biomedical, Inc. ("Pacific Biomedical," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from shop.pacificbiomedical.com (the "Site") or otherwise communicate with us.

Contact

If, after reviewing this policy, you have questions, want more information about our privacy practices, or would like to make a complaint, contact us at customerservice@pacificbiomedical.com or 844-436-3526, or by mail using the details below:

Pacific Biomedical, Inc.
8561 East Anderson Drive, Suite 105
Scottsdale, AZ 85255

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device information

  • Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize the Site.
  • Source: collected automatically when you access the Site using cookies, log files, web beacons, tags, and pixels.
  • Disclosed to: Shopify (our platform), and the analytics and advertising providers listed under "Behavioral advertising" below.
  • Information collected: browser version, IP address, time zone, cookie information, the pages or products you view, the search terms you use, and how you interact with the Site.

Order information

  • Purpose: to fulfill our contract with you — to process payment, arrange shipping, send order confirmations, and provide support.
  • Source: collected from you.
  • Disclosed to: Shopify, our payment processors, and our shipping carriers.
  • Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above:

  • We use Shopify to power our online store — see Shopify's privacy policy at https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising and analytics

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, and to understand how visitors use the Site. The tools we currently use include:

  • Google Analytics (and Google's advertising products via the Google & YouTube app / Google Tag) — to understand how customers use the Site and to measure and target advertising. See https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
  • Meta (Facebook) Pixel — to measure and target advertising on Meta platforms.
  • Searchanise — to power on-site product search.
  • Microsoft Clarity — to understand how visitors use the Site through usage metrics, heatmaps, and session replay. See https://www.microsoft.com/privacy/privacystatement.

For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services through the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info.

Using personal information

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you informed about new products, services, and offers.

Lawful basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases: your consent; the performance of the contract between you and us; compliance with our legal obligations; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order, we retain your personal information for as long as needed to provide our services and maintain our records, after which we delete or anonymize it. Where you ask us to erase your information, we will do so except where we are required to retain it to meet legal, tax, accounting, regulatory, or medical-device recordkeeping and traceability obligations, or to resolve disputes and enforce our agreements.

Automated decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud (e.g., temporary blacklisting of IP addresses or credit cards associated with repeated failed transactions), which does not have a legal or otherwise significant effect on you.

We verify organization accounts by checking the details you give us (organization, address, work email domain and, where needed, your medical director's license) against public registries and our internal auditing process, which is reviewed by our staff.

Your rights

GDPR — If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased, to object to or restrict certain processing, and to withdraw your consent at any time (without affecting the lawfulness of processing before withdrawal). You also have the right to lodge a complaint with your local data protection supervisory authority. Your information will be initially processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. To exercise these rights, contact us at the details above.

CCPA / CPRA — If you are a resident of California, you have the right to access the personal information we hold about you (the "Right to Know"), to have it corrected, to have it deleted, and to opt out of the "sale" or "sharing" of your personal information. Our use of advertising and analytics tools such as the Meta (Facebook) Pixel and Google's advertising products may be considered "sharing" under California law. To exercise these rights, contact us at the details above. You may designate an authorized agent to submit requests on your behalf.

Do Not Sell or Share My Personal Information — To opt out, email customerservice@pacificbiomedical.com with the subject line "Do Not Sell or Share," or use the browser-level opt-out controls listed under "Behavioral advertising and analytics" above.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use cookies for a variety of purposes, including to keep your shopping cart, to remember your preferences, and to understand and measure how you use the Site. For a current list of the cookies Shopify uses on merchant storefronts, see https://www.shopify.com/legal/cookies.

You can control and manage cookies through your browser settings. Removing or blocking cookies may affect your experience on the Site.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: October 11, 2026