Shipping policy
Where we ship
Pacific Biomedical ships throughout the United States, including all 50 states. We do not ship directly to international addresses; international customers may have orders shipped to a U.S.-based freight forwarder of their choice, who then handles export and final delivery. Contact customerservice@pacificbiomedical.com to arrange a freight-forwarded order.
Processing & transit times
Prepaid, in-stock items ordered before 12:00 PM Arizona time (MST) typically ship the same business day. Other in-stock items ship Monday–Friday, usually within 1–2 business days. Orders placed on purchase-order or Net-30 terms ship after account and credit approval.
If an item is out of stock and expected to deliver within 7 business days, our customer service team will confirm timing with you before processing. You may cancel any back-ordered item before it ships.
Shipping methods & cost
Shipping costs are calculated at checkout based on destination, weight, and method. We ship via UPS.
Freight & oversized items
Large, heavy, or capital equipment (for example, refrigeration units, warmers, and other oversized items) ships by freight carrier. Freight charges are quoted separately; contact customerservice@pacificbiomedical.com for a freight quote or with any questions on oversized items.
Temperature-sensitive products
Refrigerated or temperature-controlled products are packaged and shipped to maintain required conditions and may ship by expedited service.
Alaska, Hawaii, U.S. territories & PO boxes
We ship to all 50 states, including Alaska and Hawaii. Shipping to Alaska, Hawaii, and U.S. territories is calculated at checkout and may reflect additional carrier surcharges or transit time. Because we ship via UPS, we deliver to physical street addresses; if you can only receive shipments at a PO box, please contact customer service before ordering so we can arrange delivery.
Prescription (Rx) and restricted items
Some devices are prescription (Rx) or otherwise restricted and require a completed Medical Director Authorization form on file before they ship. With that form on file, we can ship Rx items to all 50 states. Our team will contact you before shipping if your order requires authorization.
Questions
Email customerservice@pacificbiomedical.com or call 844-436-3526, Monday–Friday (Arizona time).
Pacific Biomedical, Inc.
8561 East Anderson Drive, Suite 105
Scottsdale, AZ 85255
Last updated: June 22, 2026